Privacy Policy

Last updated: January 2026

1. Introduction

Welcome to tkvat. We are committed to protecting the privacy and personal data of every user who visits or uses our platform. This Privacy Policy explains what information we collect from you, why we collect it, how we use it, and your rights in relation to that information.

By accessing or using tkvat, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. This policy applies to all users of our website, mobile interface, and any associated services. If you have any concerns about how your data is handled, please contact our support team before continuing to use our services.

2. Information We Collect

We collect several categories of information to provide, maintain, and improve our services. This includes information you provide directly to us, as well as data gathered automatically when you interact with our platform.

• Registration data: full name, date of birth, email address, mobile number, and residential address in Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Rajshahi).
• Identity verification documents as required for KYC compliance, such as a national ID card or passport copy.
• Financial and payment information, including transaction records related to bKash, Nagad, Rocket, Upay, Visa, and Mastercard deposits and withdrawals.
• Device and technical data: IP address, browser type, operating system, device model, and session duration collected automatically.
• Behavioural data: pages visited, games played, betting history, and interaction patterns within our platform.

3. How We Use Your Information

tkvat uses the information we collect for clearly defined purposes. We do not use your data for purposes beyond what is described in this policy without first obtaining your consent.

• To create and manage your account, verify your identity, and process payments through bKash, Nagad, and other supported methods.
• To deliver our cricket betting, live casino, slots, and other gaming services effectively and securely.
• To enforce responsible gaming measures, including age verification (21+ only) and self-exclusion tools.
• To send you important service communications, promotional offers, and updates — you may opt out of marketing messages at any time.
• To detect, investigate, and prevent fraud, money laundering, and any other unlawful or prohibited activities on our platform.

4. Cookies and Tracking Technologies

tkvat uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small data files stored in your browser that help us remember your preferences and understand how you use our site.

• Essential cookies: required for the platform to function correctly, including login sessions and security tokens.
• Analytics cookies: help us measure usage patterns and improve content, game selection, and overall platform performance.
• Preference cookies: store your language, display settings, and other personalisation choices.
• You may disable non-essential cookies through your browser settings at any time, though this may affect certain features of our service.

5. Data Sharing and Disclosure

tkvat does not sell or rent your personal information to third parties. We may share your data only in the circumstances described below, and always with appropriate safeguards in place.

We may share limited data with trusted service providers who assist us in operating our platform — such as payment processors (bKash, Nagad), fraud detection services, and technical infrastructure partners. These third parties are contractually obligated to handle your data securely and only for the specific purpose for which it was shared. We may also disclose data where required by applicable law, court order, or to protect the rights and safety of our users and the public.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. Different categories of data are held for different periods depending on our operational and legal requirements:

• Account and KYC data is retained for the duration of your account and for up to 5 years after account closure for compliance purposes.
• Transaction and financial records are retained for a minimum of 5 years to meet anti-money-laundering obligations.
• Marketing preferences and communication logs are retained until you withdraw consent or request deletion.

Once the applicable retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked to you personally.

7. Your Rights

As a user of tkvat, you have specific rights concerning your personal data. We are committed to honouring these rights in a timely and transparent manner. You may exercise these rights by contacting our support team.

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right to rectification: if any information we hold is inaccurate or incomplete, you may ask us to correct it.
• Right to erasure: subject to our legal retention obligations, you may request that we delete your personal data.
• Right to object: you may object to certain types of data processing, including direct marketing communications, at any time.

8. Security of Your Data

tkvat takes the security of your personal information seriously. We implement industry-standard technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure. Our platform uses SSL encryption for all data transmissions, and access to sensitive user data within our organisation is strictly limited on a need-to-know basis. While we strive to apply robust security practices, no online platform can guarantee absolute security. We therefore encourage all users to use strong, unique passwords for their accounts and to contact our support team immediately if they suspect any unauthorised access to their tkvat account.

9. Children and Minors

tkvat is strictly intended for users aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. Our registration process includes age verification steps to prevent underage access to our platform. If we become aware that a user below the age of 21 has registered, we will immediately suspend that account and delete the associated personal data.

If you are a parent or guardian and believe your child has accessed tkvat without your knowledge, please contact us immediately at [email protected] so we can take prompt action.

10. Changes to This Privacy Policy

tkvat reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or via a notification on our platform. Your continued use of tkvat following any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how tkvat handles your personal data, please reach out to our support team. You can contact us by email at [email protected]. Our team is available 24/7 to assist users across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.